Privacy Policy

Our privacy commitment

We are committed to respecting your privacy and recognize your need for appropriate protection and management of personally identifiable information you share with us. "Personally identifiable information" or "personal information" means any information by which you can be identified, such as your name, address, telephone number, etc.). The purpose of this Privacy Policy is to inform you what personally identifiable information or personal information we may collect from you when you visit our web site, how we use such information, and the choices you have regarding our use of, and your ability to review and correct, the information.

This website (“Site”) is owned, operated or controlled by The Fresh Ice Cream Company LLC, Steve’s Craft Ice Cream and/or Steve’s Craft Kitchen brands (“Steve’s”). By accessing, using, or viewing the Site or any of its services, functions or contents, You agree to each of the following terms, conditions and notices in this Privacy Policy.

As part of our commitment to your privacy, Steve’s support and adhere to the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise to American Consumers." We have agreed to (1) provide customers with notice of their ability to opt out of information rental, sale exchange with other marketers; (2) honor customer requests not to share their information with other marketers; and (3) honor customers' request not to receive mail, telephone or other solicitations from Steve’s.

You acknowledge and agree that You have read and consent to the terms of the Steve’s Terms and Conditions, which is incorporated by herein reference.

What information is collected?

In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. For each visitor to our web page, our web server automatically recognizes only the consumer's domain name, but not the e-mail address or other personal information. We may track the Internet domain address from which people visit us and analyze this data in the aggregate for trends and statistics, but individual users will remain anonymous. We only have personal information about you if voluntarily provide us that information.

In providing you service and selling you products, we may ask you to provide certain information about yourself such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, etc. We also maintain a record of your purchases. Whether or not to provide such information is completely your own choice. But if you choose not to provide certain requested information, you may be unable to purchase products, access certain services, or visit certain content on the Site.

Using information about you

Your e-mail information is not shared with other organizations for commercial purposes. We do not partner with or have special relationships with any ad server companies. We use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing tends and statistics, informing you of our new products, services and offers, and providing you with information from and about our brands.

If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at (631) 615-6555, contacting us online at www.stevesicecream.com/contact, writing to us at Steve’s Ice Cream, 630 Flushing Avenue, 4th Fl, Brooklyn, NY 11206 Attention: Customer Service, or faxing us at (631) 615-6554.

Occasionally, we make our postal mailing list available to carefully selected companies whose products and services maybe of interest to our customers. If you do not wish to receive such mailings, you can have your name put on our do-not-share list by calling us at the number provided above, writing to us at the below address, or faxing us at (631) 615-6554.  Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations. Persons who supply us with their telephone numbers online will only receive telephone contact from us with information regarding orders they have placed online.

No information submitted by You to a social networking section of the Site is private. Steve's is not responsible for honoring any request by you to remove or take down any information you submit to a social networking section of the Site.

We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc. We call them our Service Providers, which may be located in the United States or throughout the world. We provide our Service Providers with the information needed for them to perform these services. We also ask our service providers to confirm that their privacy practices are consistent with ours.

In the course of processing your information, it may be necessary to disclose or transfer your personal information to our parent company, or to others in the event of the following circumstances: if Steve’s is merged or acquired by another company; to comply with legal or regulatory requirements or obligations in accordance with applicable law or court order; in case of emergency such as to safeguard the life, health, or property of an individual; or in a dispute with you.

By providing your personal information to Steve’s, you authorize Steve’s, and its parent, affiliated and subsidiary companies: to collect, process and use your personal information for lawful, Steve’s business related purposes; to store your personal information at and transmit it to various locations throughout the world, either directly or through our third party vendors, whether within your country of residence, the United States, or elsewhere. If You are located in the European Union You are responsible for ensuring that any information You provide conforms to all local data protection laws. Steve's is not responsible under the EU local data protection laws for information posted by You.

Editing information about you

If you prefer not to receive information from us, or wish to correct your information, please let us know by:

Online: www.stevesicecream.com/contact

Phone: (631) 615-6555

Fax: (631) 615-6554

Mail: Steve’s Ice Cream
630 Flushing Avenue, 4th Fl
Brooklyn, NY 11206
Attention: Customer Service

Cookies

Our website uses 'cookies'. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to record session information, such as items that consumers add to their shopping cart. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.

Security

We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site, We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

Unfortunately, however, no data system is guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information transmitted to or from our website, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security.

Policy changes

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our web site periodically.

Your feedback

To help us improve our Privacy Policy and practice, please give us your feedback. You may email us or write to us at Steve’s Ice Cream, 630 Flushing Avenue. 4th Fl, Brooklyn, NY 11206, Attention: Direct Marketing Dept.

Privacy statement updated October 18, 2012

Payment and Ordering

Payment Options


For orders placed on stevesicecream.com, we accept American Express, MasterCard, Discover and Visa. Unfortunately, we are unable to process Checks, Money Orders, or Google Checkout as form of payment. Additionally, we are unable to send packages C.O.D. (Cash on Delivery).

Sales Tax


When ordering online, applicable sales tax will be applied when shipping to states in which it is required by law to do so.

Returns & Exchanges

Because our ice cream is perishable, Steve’s cannot accept returns or exchanges. We cannot be responsible for theft or damage to packages left outdoors resulting from a delivery where no one is able to sign for the package; we cannot be responsible if a package cannot be delivered or is delayed in delivery due to an incorrect shipping address being given to us. If your ice cream is melted upon arrival for any other reason, contact us immediately, and we’ll reship your order or issue you a full refund.

How It Ships

We ONLY ship our ice cream via UPS Next Day Air. We do this to insure that it will not be melted upon arrival. The rates we quote are based on UPS standard rates for shipping overnight. Sometimes this can be expensive, but our top priority is getting you ice cream you can enjoy! 

We pack your pints of ice cream in a well-insulated shipping box under dry ice. We'll include enough dry ice in the box to keep the ice cream frozen through the evening of the delivery date. WARNING: dry ice will burn skin. Remove your ice cream and leave any remaining dry ice in the cooler until it evaporates. If you need to handle any remaining dry ice, use gloves or other protective material.

You will receive a notification email with your tracking number when your order has shipped. Please make sure that the shipping address is correct. If it’s not correct, please notify us right away. We’ll do our best to get your package to the right address, but we can’t be held responsible if a package cannot be delivered or is delayed in delivery due to an incorrect address being given to us.

When It Ships

We accept orders 7 days a week. We only ship on Tuesdays. Orders must be placed before 2PM Monday to be shipped out on Tuesday for a Wednesday delivery. Orders placed after 2PM Monday will be shipped out on Tuesday of the following week. Please note: Due to the holidays, all orders placed December 18, 2012- January 1, 2013 will ship on Wednesday, January 2nd.

Where to Ship

We recommend that you provide an address where someone will be available to sign for a package during business hours (most deliveries arrive between 12PM and 4:30PM).  If there is no one available to accept the delivery, a second delivery attempt may not be possible until the following day, which could result in melted ice cream. Steve’s cannot be responsible and will not refund an order for ice cream that melts as a result of no one being available to sign for a delivery.

If you would like your order to be left at your address without a signature, please make a note in the comments section of checkout. If you choose to do this, Steve’s cannot be held responsible for stolen packages or if the recipient is not available that evening to bring in the package and place the ice cream in a freezer. Steve’s will not refund an order for ice cream that melts as a result of no one being available to bring the package in the evening of delivery.

How Much It Costs

Our ice cream price includes an insulated shipping box and dry ice. Shipping charges will be added to your invoice based on weight and the final destination address. Shipping will cost approximately $30-$90 within the continental US. Shipments made to Alaska and Hawaii will cost approximately $50 more.

Gift Packages

During checkout, you'll have the option to include a handwritten note for your recipient. We'll send a notification email to you with the tracking number when the order ships. Please notify the recipient in advance to expect a delivery of a perishable item. No one wants a box of melted ice cream, and unfortunately we cannot be held responsible for damage to unclaimed gifts.

If you have any additional questions or special requests please email us at HYPERLINK "mailto:eorders@chozen.com"eordersHYPERLINK "mailto:eorders@chozen.com"@stevesicecream.com. We are a small business, so while we can't make any promises, we will do our best to accommodate you.

TERMS AND CONDITIONS FOR USE OF THIS SITE

This website (“Site”) is owned, operated or controlled by Craft Collective LLC, Steve’s Craft Ice Cream and/or Steve’s Ice Cream (“Steve’s”). By accessing, using, or viewing the Site or any of its services, functions or contents, You agree to each of the following terms, conditions and notices which govern Your of use of the Site and Your purchase of products and services on the Site.

use of the site

The Site is to be used by You for Your personal use only. Commercial uses of this Site are strictly prohibited unless prior written consent from Steve’s has been granted. You agree that You will not use any robot, spider, other automatic device or manual process to monitor or copy the Site or any contents or information contained therein, unless You obtain prior express written consent from Steve’s. You agree that You will not through any means interfere or attempt to interfere with the proper functioning of the Site. You agree that You will not provide to Steve’s or to this Site: (i) any viruses, worms, time bombs, and/or other computer programming routines that are intended to damage, detrimentally interfere with, intercept or expropriate any system, data or information; and (ii) any content that may create liability for Steve’s or cause Steve’s to lose (in whole or in part) the services of our suppliers, the goodwill or purchases of our customers or otherwise adversely reflect on Steve's, its products or its reputation.

 

products and services

The products and services made available by Steve’s and its suppliers on this Site are intended for personal use only. You may not assign, transfer, re-market, resell or otherwise dispose of, such products and services without obtaining Steve’s' prior written consent. Steve’s and its suppliers may cancel or modify purchases if it appears, in Steve's sole discretion, that they are the connected to fraudulent or inappropriate activity or under other circumstances where it appears that the purchase contains or has resulted from a mistake or error. Other terms and conditions included on the Site, including return and shipping policies, may apply to Your purchase and are incorporated by reference herein.

privacy policy

You acknowledge and agree that You have read and consent to the terms of  http://stevesicecream.com/customer-service#terms "Steve’s Privacy Policy, which is incorporated by herein reference.

proprietary rights

This Site contains and references trademarks, patents, trade secrets, technologies, products, processes or other proprietary rights of Steve’s and other parties ("Protectable Interests"). No license or right to or in any Protectable Interests of Steve’s and other parties is granted to or conferred upon You. Reproduction, storage, distribution, posting, displaying, uploading or transmitting of materials obtained from this Site is strictly prohibited and subject to various state, federal and international laws. You may not utilize framing techniques to frame any Steve’s trademarks, logos, or other proprietary information (including images and text). You may not use any meta tags or any other "hidden text" utilizing our name, trademarks or other proprietary information, not pay for the promotion of any company or product based on our name, trademarks or other proprietary information.

user feedback

You agree that all ideas, comments, suggestions or other information that You provide to Steve’s regarding the Site or products and services provided on the Site ("Feedback") shall be Steve’s' property, and may be used by Steve’s on a non-confidential and unrestricted basis, without compensation to You.

monitoring

You agree that Steve’s has no obligation to, but may monitor and review information You transmit over the Site. You agree that Steve’s may censor, edit, remove or prohibit the transmission or receipt of any information that Steve’s, in its sole discretion, deems inappropriate or in violation of these terms and conditions, and use any such information as necessary to provide the Site and to protect the rights of Steve’s. You agree that Steve’s may also monitor and review stored information without restriction. You hereby acknowledge and consent to such monitoring and reviewing.

social networking

You are solely responsible for any content you submit to the Site. Steve's is not responsible for the use or treatment by any third party of any information you submit to any social networking section of the Site. You agree not to submit any content that is libelous, slanderous, defamatory, profane, obscene, offensive or designed to injury or reflect adversely on Steve's or a third party. Steve's reserves the right to remove or edit any content You submit and, for repeat offenders, to disable Your ability to submit content. Steve's recommends that you limit any such information provided to any social network section of the Site to non-personal information.

linked web sites

This Site includes links to other web sites. Steve’s provides such links solely as a convenience to You and for informational purposes only. Steve’s has not reviewed all of the information on these other web sites. The inclusion of these links in no way indicates Steve’s's endorsement, support or approval of the content, advertising, products, services, policies or other materials on or available from such web sites. Neither Steve’s, nor any other providers of products or services related to this Site, shall be responsible for the content of any other web sites and make no representation or warranty regarding any other web sites or the contents or materials on such web sites. If You decide to access other web sites, You do so at Your own risk. Other web sites may include links to the Site. The inclusion of such links does not indicate the other web site's endorsement, support or approval of the content, advertising, products, services, policies or other materials on or available from the Site.

advertising disclosure, accuracy

The Site may contain technical inaccuracies or typographical errors or omissions. Steve’s is not responsible for typographical errors or the accuracy of pricing, availability, product information, shipping times, shipping rates, advertising or any other informational error. Advertised prices and available quantities are subject to change without notice. Steve’s reserves the right to make changes, corrections and/or improvements to the Site, and to the products and programs described in such information, at any time without notice. You agree that in the event of an informational error, your sole remedy is a refund of the relevant product, minus any shipping costs.

mis-communications

Steve’s and any other providers of products or services on the Site are not responsible for communication malfunctions, failures, or difficulties, or lost, stolen, or misdirected, transmissions, messages or entries, or the security of any such communications. Further, Steve’s and any other providers of products or services related to this Site are not responsible for incorrect or inaccurate entry information, whether caused by You or by any of the equipment or programming associated with the Site, or by any technical or human error that may occur in the processing of any information related to the Site.

availability

You understand and agree that access to the Site is through the Internet, which is out of Steve's ownership and control. Steve's is not responsible for any failure to reach the Site or purchase products at the Site.

warranties

YOU AGREE THAT YOU USE THE SITE AT YOUR OWN RISK. THE SITE, AND ANY RELATED INFORMATION, CONTENTS AND/OR MATERIALS ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND. STEVE’S HEREBY DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO: WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY; FITNESS FOR A PARTICULAR PURPOSE; NON-INFRINGEMENT; AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE; OTHER THAN THOSE WARRANTIES WHICH ARE IMPOSED BY AND INCAPABLE OF EXCLUSION, RESTRICTION, OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT.

limitation of liability

YOU AGREE THAT IN NO EVENT SHALL STEVE’S, ITS AGENTS, REPRESENTATIVES OR LICENSORS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY USE OF THIS SITE OR THE PERFORMANCE OR NON-PERFORMANCE BY STEVE’S OR ANY THIRD PARTY PROVIDERS OF PRODUCTS OR SERVICES RELATED TO THIS SITE.

indemnification

You agree to indemnify and hold Steve’s and its subsidiaries, affiliates, officers, directors, agents and employees harmless from any claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of Your breach of these terms and conditions, Your violation of any law or the rights of a third party or any content you submit to the Site. Steve’s' failure to act with respect to a breach by You or others does not waive its right to act with respect to subsequent or similar breaches.

digital millennium copyright act

If you are a copyright owner or an agent thereof and believe that any Content infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act ("DMCA") by providing our Copyright Agent with the following information in writing:

A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;

Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;

Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit the service provider to locate the material;

Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and, if available, an electronic mail;

A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Please contact our Copyright Agent at hello@stevesicecream.com with “Copyright” in the subject.

governing law

Any disputes arising out of or related to the Site or these terms and conditions shall be handled individually without any class action, and shall be governed by, construed and enforced in accordance with the laws of the State of New York. Moreover, all transactions shall be governed by the laws of the State of New York, without regard to conflict of law rules. You agree that the United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply to this Agreement or the transactions provided for in this Agreement. All disputes arising out of or in connection with this Agreement shall be heard exclusively by the federal or state courts located in New York County, State of New York, and You hereby irrevocably waives any objection. All actions by You, regardless of form, arising out of or related to this Site or any purchase on this Site must be brought within the applicable statutory period, but in no event more than ONE (1) YEAR after the facts giving rise to the action.

non-waiver

Your failure to insist upon the strict performance of any term or condition herein shall not be deemed a waiver of any of Steve's rights or remedies hereunder, nor of its right to insist upon the strict performance of the same or any other term herein in the future. No waiver of any term or condition hereunder shall be valid unless in writing and signed by Steve's.

modification of terms

This document and the documents referenced herein constitute the entire, complete and exclusive understanding between You and Steve's. No terms and conditions other than the terms and conditions contained or referenced herein shall be binding upon Steve's unless accepted by Steve's in writing.

modification of terms

Steve’s may at any time amend, modify or supplement any terms and conditions applicable to the Site, and Your continued use of the Site will constitute Your acceptance of any such amendment, modification, or supplementation.

Revised: October 18, 2012